Quality & compliance

Our services are compliant with the essential standards of quality and safety and are regulated by the
Care Quality Commission (CQC).

Professional standards of practice

Our staff maintain their professional status by continuously meeting the requirements for registration with one of the following bodies:

• Health & Care Professions Council (HCPC)
• Scottish Social Services Council (SSSC)
• Nursing & Midwifery Council (NMC)

We recognise the code of ethics and code of conduct for case managers as set out by the British Association of Brain Injury Case Managers (BABICM) and the Spinal Injuries Association (SIA) respectively.

Our occupational therapists work to the professional standards for occupational therapy practice set by the College of Occupational Therapists (COT).

All JSP staff and support workers are police checked via the Disclosure and Barring Service in order to ensure it is safe for them to work with children and vulnerable adults.

Quality of service

We offer an annual client review which is free of charge and enables us to ensure that we are meeting and hopefully exceeding our clients’ expectations of us. If however you wish to make a complaint about any aspect of our service you can read about how to do this here.

We seek regular feedback from referrers and support staff on an annual basis to assist with monitoring the quality of our services.

If you would like to talk to us about any aspect of the quality of our work and the services we provide, please call Lucy Naven, quality & training manager on 0114 250 7711.