Childhood Encephalitis Study Day
The Eden Dora Trust
What others say
Our clients and their families
"Thanks for all your help. My daughter would not be where she is today if it hadn't been for you all."
"We are very happy with our occupational therapist who has worked with our son only a short while but has already shown a good professional attitude in all her dealings with him. Tell her to keep up the good work."
"The administration team are very good; they understand me on the phone and when I leave a message - please thank them for me".
"I have a very good relationship with my case manager; she gets me completely - communication is brilliant."
"My occupational therapist was great… one session with him was more useful to me than any amount of CBT that had been suggested by the defendants."
"Thank you for doing this - it makes a nice change from people telling me that they will or have done things. I'm confident that you and our family will work out fine - I never thought I would say that. You have so far been like a breath of fresh air and that is important."
"I am so grateful for everything you've done for me - and thanks for putting up with my stubbornness/unintentional rudeness!"
"JSP should be proud to have somebody like you in place. You have made so much difference to people in need."
"I'm absolutely amazingly happy that my case manager's back from maternity leave. I can't find words to say how good she is."
"Many thanks for all your help, you've been brilliant! I was really impressed with your approach to occupational therapy, which was a lot different to others we have seen in the past."
"My daughters case manager takes the stress away from me."
"I have made more progress in 6 weeks with my occupational therapist than I've done in 20 years working with my social worker."
"Thank you very much - I couldn't have got where I am today if it wasn't for you and your team."
"Just want you to know how much I appreciate everything you are doing. I really cant thank you enough. I am so grateful.”
“I cannot explain how helpful, understanding and resourceful our case manager has been. She gives us hope that we can get through this hugely difficult case and has made us feel more supported than we ever have done since my son's diagnosis. She always does what she says she will, asks questions and really listens to the answers. She understands us as a family and wants the best for my son (and our other children). We are hugely grateful for the amount of time she has given us during a tough time.”
"My dad's a very lucky man to have such a great team around him. To see where he is now compared to a couple of years ago is amazing and wouldn't have been possible without all your expertise."
“I've spent a lot of time telling people and my folks how good you are. I have huge faith in you.”
“We wouldn't be where we are without our case manager and occupational therapist. They are always willing to help. JSP are fantastic.”
“Our case manager takes the burden off of me - I couldn't cope without her. She's excellent - she gets things done very quickly and she really goes the extra mile.”
"I want to give all at JSP a big thank you for being so supportive. No matter what I called with or who has dealt with it I felt really supported - I couldn't have asked for better throughout my employment."
"The girls who answer the phones are always lovely."
"Out of all the companies that I have ever worked for, I have never received such good support as I have from JSP."
"The administrators are ace!"
"Thank you very much for your costed case management proposal, which I found very helpful in its details and recommendations."
"I was just calling to say that you were a big hit at the conference with counsel."
"JSP are very much on top of their game and this showed throughout the meeting I attended at a clients home with him."
"I heard your talk at the BABICM conference last week. I just wanted to say how excellent it was – by far the best in my opinion – so thanks very much for that."
"Can we just thank you for the excellent work that you have done and for your assistance to date. The current way forward is remarkable and it is encouraging to see our client's improvements."
"It was good to hand this case on to a case manager I am confident will do a good job for the client."
"Thanks again for speaking at the UKABIF workshop today, we really appreciate it and early feedback on the day has been excellent. In fact one seasoned case manager went as far as to say it was the best training day she had ever attended, so thanks indeed!"
"I have seen many case management reports, and reports by other experts, and I have to say that yours is one of the most well-written, enlightening and informative reports I have ever seen."
"The case manager must take the credit for the present situation. It was through her careful planning, hard work and determination to get it right that things have worked out so well."
"I just wanted to say how good your records are and how much of a big help it is to have so much in the way of clear goal planning documentation, review sheets, consistent record of progress etc."
"Thank you for your support since my client's case settled and with getting his care regime established. I know that his mother has really valued your input."
"I just wanted to say how much I have appreciated your input. I think you were exactly the right person for the task and gave some excellent input, which has helped me in my work with our client too."
"Thanks for another great report."
"I’m currently working with JSP for a client with a brain injury. The case manager is professional and sensitive; she coordinates the multi-disciplinary team with skill and discretion."
"We got maximum awards yesterday on the two cases at the final CICA hearings. Thanks so much for your valuable help at the last minute, which assisted us in steering it to such a good end!"
A very big thank you from me for your input into both courses which was invaluable. It adds a great deal to make the link with a real live case manager and not to have just the lawyers."
“I would like to thank you for your assistance. My client’s mother could not speak highly enough of you.”
"Many thanks for your statement - it is (as usual) excellent."
“I am always reassured when I see that there is a JSP case manager on the case. There are too many independent case managers popping up who do nothing for the credibility of case management. JSP are in a different league - you know what you are getting.”
“I found it helpful that he had you / case management during the bad times.”